Here you will find answers to common questions our clients ask. If you don't see what you need, call us or contact us online.
- What type of products and services do you provide?
- How do I go about getting a quote from you?
- At what resolution should I save my photos and graphics?
- What is a proof and why is it important that I look at it?
- Why do the printed colors look different from the colors on my screen?
- What is the Pantone Matching System?
- Is white considered a printing color?
- What file format should I use when submitting my electronic document for printing?
- Once I submit the documents, how long will it take to finish my job?
- What forms of payment do you accept?
- Do you offer storage?
- What is variable data printing?
- What does personalization mean?
- How can I eliminate paper jams and curls on my forms?
- Can you scan and save my files to a CD?
- Can you send samples for testing?
What type of products and services do you provide?
Good question! We are a full service shop and offer a wide range of products and services. From the smallest such as Business Cards to the largest 4 x 8 foot sign. To see a full listing and description of what we can offer you, check out the Products & Services pages.
How do I go about getting a quote from you?
We suggest you use our on line "get a quote" form. Otherwise, the best way to ensure that we get all the information necessary to accurately estimate is to give us a call and talk with one of our customer service representatives.
At what resolution should I save my photos and graphics?
Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode, when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.
What is a proof and why is it important that I look at it?
In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that your project comes out the way you expect it to. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.
Why do the printed colors look different from the colors on my screen?
In short, printers and monitors produce colors in different ways.
Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.
When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.
What is the Pantone Matching System?
The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.
Is white considered a printing color?
Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink.
What file format should I use when submitting my electronic document for printing?
PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources. When sending larger project files, we prefer you send the native or original program file along with the PDF. This will assist in making any corrections that are needed.
Once I submit the documents, how long will it take to finish my job?
Most simple jobs can be completed relatively quickly. Normal turnaround is 2-5 business days. We will do everything we can to meet your timeline - be it hours, days or longer. Some jobs, however, may take much longer to complete depending on their complexity and size. We always strive to provide an accurate estimate of the turnaround time for each job we do. And we’ll always work with you to find ways to complete your project when you need it.
What forms of payment do you accept?
You may pay online, via mail or in the office. Online with most major Credit Cards or Direct Bank Withdrawal (ACH). We also accept cash, local check, company check and most major credit cards in the office.
We can also set up an account for you, as well. Contact us for details.
Do you offer storage?
Yes. We offer free storage for our larger accounts. Please call us for details.
What is variable data printing?
Variable data printing is technology for printing documents so that each piece is personalized to the specific recipient. At the most basic level, this means personalizing a name and address. But for real impact, many projects include unique graphics and content that speaks directly to the recipient.
What does personalization mean?
Personalization is another term for variable data—technology for printing documents so that each piece is personalized or addressed to the specific recipient.
How can I eliminate paper jams and curls on my forms?
It is important to store your forms in a humidity-controlled environment when possible. For best results, store your forms flat and in the same room where your printer is at least 24 hours before printing.
Can you scan and save my files to a CD?
Yes. We can scan documents and drawings and save electronic versions to a CD, thumb drive or simply email the files to you.
Can you send samples for testing?
Yes. With many projects, we can provide samples for testing. There may be an additional cost.